Privacy Policy

Last update: July 2026

At EliSynTea, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Data Controller

Company: EliSynTea Ltd
Registration Number: 40203604638
Registered Address: Lacplesa iela 70B - 10, Riga, Latvia, LV-1011
Email: elisyntea@gmail.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Purchase history
Messages you send us
Newsletter preferences

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete payment card information.

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Products viewed
Referring websites
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and deliver your orders
Manage payments
Provide customer support
Respond to enquiries
Send order confirmations and shipping updates
Improve our products and website
Personalise your shopping experience
Detect fraud and maintain website security
Comply with legal obligations
Send newsletters and promotional offers (only where you have provided your consent)

Legal Basis for Processing

We process personal information only where we have a lawful basis under GDPR, including:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent

You may withdraw your consent at any time.

Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions properly
Improve website performance
Analyse visitor behaviour
Remember your preferences
Measure marketing effectiveness

Where required by law, non-essential cookies are only placed after you have provided your consent.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

Marketing Communications

If you subscribe to our newsletter, we may send occasional emails about:

New product launches
Exclusive offers
Promotions
Educational content
EliSynTea news

You may withdraw your consent to receive marketing communications at any time by emailing us at elisyntea@gmail.com. We will remove you from our marketing mailing list as soon as reasonably possible.

Sharing Your Information

We only share personal information when necessary with trusted third-party service providers, including:

Payment processors
Shipping companies
Website hosting providers
Email marketing providers
Analytics providers
Professional advisers
Government authorities where required by law

We never sell your personal information.

International Data Transfers

Some of our trusted service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Improve our services

Once your data is no longer required, it will be securely deleted or anonymised.

Your Rights

If you are located within the European Economic Area, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Request data portability
Withdraw your consent at any time
Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

While we continuously work to protect your information, no internet transmission can be guaranteed to be completely secure.

Product Disclaimer

EliSynTea products are herbal teas and, where applicable, food supplements intended to support a balanced lifestyle.

The information provided on this website is for general informational purposes only and should not be considered medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult your healthcare professional before using any food supplement.

Third-Party Services

Our website may use trusted third-party services to operate efficiently, including payment providers, shipping partners, analytics tools, marketing platforms and social media integrations.

These providers process personal data only where necessary to provide their services and in accordance with their own privacy policies.

Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or services.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your GDPR rights, please contact us:

EliSynTea

Email: elisyntea@gmail.com

Company: EliSynTea Ltd

Address: Lacplesa iela 70B - 10, Riga, Latvia, LV-1011

We will respond to your request as soon as reasonably possible and in accordance with applicable data protection legislation.