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Refund Policy

Last  update: July 2026

At EliSynTea, we are committed to providing premium-quality products and ensuring our customers have a positive shopping experience.

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Please read our Refund Policy carefully before making a purchase.

Returns & Right of Withdrawal

If you are a consumer residing within the European Union, you have the right to withdraw from your purchase within 40 days of receiving your order, in accordance with applicable consumer protection legislation.

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To exercise your right of withdrawal, you must notify us by email at elisyntea@gmail.com before the withdrawal period expires.

Food & Food Supplement Returns

Due to hygiene and food safety regulations, we cannot accept returns of:

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  • opened products;

  • unsealed products;

  • used products;

  • products with damaged packaging caused after delivery.
     

This restriction applies unless the product is defective, damaged during transport, or you have received the wrong item.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

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Please include:

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  • your order number;

  • a description of the issue;

  • clear photographs of the product and packaging.
     

Email:
elisyntea@gmail.com

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Once we review your request, we will offer an appropriate solution, which may include:

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  • a replacement product;

  • a partial refund;

  • a full refund.

Refund Conditions

Approved refunds will be issued using the original payment method used for the purchase.

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Refunds are generally processed within 5–10 business days after approval. Processing times may vary depending on your payment provider.

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Shipping charges are non-refundable unless:

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  • the wrong product was delivered;

  • the product arrived damaged;

  • the product is defective.

Return Shipping

If a return is approved for reasons other than our error, the customer is responsible for the cost of returning the product.

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If the return is due to our mistake (incorrect, damaged or defective product), EliSynTea will cover the reasonable return shipping costs where applicable.

Non-Refundable Items

We cannot offer refunds for:

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  • products that have been opened or consumed;

  • products returned without prior contact;

  • products damaged due to improper storage or misuse;

  • gift cards (if applicable).

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

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If your order has already been dispatched, it will be subject to the standard return and withdrawal procedures described above.

Customer Satisfaction

At EliSynTea, customer satisfaction is our priority. If you experience any issue with your order, please contact us before leaving a review or opening a payment dispute. Our team will always do our best to find a fair and satisfactory solution.

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