Shipping Policy

Last update: July 2026

Thank you for choosing EliSynTea.

We are committed to preparing and delivering your order as quickly and carefully as possible. Please read the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–14 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship to selected countries within the European Union and other international destinations where available.

Shipping availability and delivery options will be displayed during checkout.

If your country is not available at checkout, please contact us before placing your order.

Delivery Times

Estimated delivery times are:

Latvia: 2–7 business days
Baltic States: 2–10 business days
European Union: 3–14 business days
International destinations: Delivery times vary depending on the destination.

Please note that delivery times are estimates only and are not guaranteed.

Orders are shipped using trusted courier and parcel delivery partners.

Unexpected delays caused by customs, courier services, weather conditions, public holidays, or other circumstances beyond our control may occasionally occur.

Shipping Costs

Shipping costs are calculated during checkout based on:

delivery destination;
selected shipping method;
order value (where applicable).

Any applicable shipping charges will be displayed before your order is confirmed.

Free shipping is available on qualifying orders. The applicable threshold will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local charges.

These fees are determined by your local customs authorities and are the responsibility of the customer.

EliSynTea is not responsible for customs delays or additional import charges.

Incorrect Shipping Information

Please ensure that your shipping details are accurate before completing your purchase.

EliSynTea cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and do our best to resolve the issue as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, we recommend that you:

inspect the contents immediately;
take clear photographs of the package and products;
contact us within 48 hours of delivery.

We will assess each case individually and provide an appropriate solution.

Split Shipments

In rare cases, orders containing multiple products may be shipped separately.

If this happens, you will receive separate shipment notifications where applicable.